Frequently Asked Questions

To open an account, you need to register through our mobile app or personal dashboard. You'll need a passport and phone number. The process takes about 10 minutes and is completely online.

The basic debit card is maintained for free with a monthly turnover of at least 1000 USD. Premium cards have a maintenance cost starting from 20 USD per month. The full tariff plan is available in your personal dashboard.

You can instantly issue a virtual card in your personal dashboard in the "Cards" section. It's immediately ready for online payments. A physical card can be ordered additionally.

Between your own accounts: unlimited
To other NexusPayments clients: up to 5,000 USD per day
To other banks: up to 1,500 USD per day
International transfers: up to 5,000 USD per month

Between NexusPayments accounts: instantly
To other Danish banks: up to 15 minutes
International transfers: 1-3 business days
SWIFT transfers: 3-5 business days

If the transfer hasn't been processed yet, you can cancel it in the "Transaction History" section. To cancel completed transfers, you need to immediately contact support at +45 80 60 60 60.

Immediately block the card in your personal dashboard or through the mobile app. You can also call the 24/7 support line at +45 80 60 60 60. A new card will be issued for free within 3 business days.

We recommend:
• Use a complex password
• Enable two-factor authentication
• Never share SMS codes with anyone
• Regularly update the app
• Install antivirus on your device

The bank never requests:
• Passwords and SMS codes
• Card details (CVV, expiration date)
• Transfers to "secure accounts"
If in doubt - end the conversation and call the bank at the official number.

For most loans, a passport is sufficient. For larger amounts, the following may be required:
• Second document (driver's license, passport)
• Income certificate (for loans from 10,000 USD)
• Collateral documents (for secured loans)

Yes, all NexusPayments loans can be paid off early without fees or penalties. You can pay off either the full amount or part of the debt. Early repayment is available through your personal dashboard or mobile app.